Access aids
The following access aids are available for free hire:
- wheelchairs
- video magnifiers
If you require an access aid, we recommend booking it prior to your visit by calling Bookings on +61 2 8239 2211 during business hours. Or inquire when you arrive at the ticketing desk. Please note that access aid equipment is limited, and subject to availability.
For visitors with limited mobility
Wheelchair access
The museum entrance is across a forecourt that can be accessed from either Phillip or Bridge streets. There is level entry from Bridge Street onto the forecourt and into the museum. From Phillip Street the forecourt and museum entry can be reached either down a set of steps or a moderately steep paved gradient. A lift provides access to all floors.
Wheelchairs are available for use during your visit. We recommend booking before your visit.
For visitors who are blind or have low vision
Video magnifiers are available for use during your visit. We recommend booking a video magnifier prior to your visit.
We welcome assistance animals, and a water bowl is available on request.
For visitors who are deaf or hard of hearing
A hearing loop system is installed in the Warrane Theatre and all videos in temporary exhibitions are captioned.
For visitors with autism or sensory sensitivities
Tips for a low-sensory visit
Minimise the time you or your family spends in a queue by buying tickets online before your visit.
The museum experience does not feature bright, flickering or strobe lighting but does include large-scale projections. These or other elements may be included in one of our changing temporary exhibitions and could cause sensory overload, spatial disorientation or motion sickness. For more information in advance of your visit, call Bookings on +61 2 8239 2211 during business hours. Or inquire at the ticketing desk when you arrive.
Tours
We are always happy to try and accommodate individual visitors with specific needs, but we are best able to do that if you call ahead to let us know about any particular requirements you have. For groups with specific needs, we can develop customised tours to support those needs. Please call Bookings to arrange on +61 2 8239 2211.
